View an extract of this facilitator guide.

The content is based on the authors' more than 25 years of experience of training first-line supervisors, and has been validated in both the public and private sector. For HR departments, trainers, and consultants, Stepping Up is an easy-to-facilitate workshop comprising a facilitator's guide--complete with PowerPoint slides and supporting materials--and an interactive participant's workbook with a useful self-assessed questionnaire that pinpoints areas for growth.

After completing the workshop, new and aspiring supervisors will be able to:

Understand the role of supervisor

Effectively deal with the challenges that new supervisors face

Implement the steps needed to get started as a new supervisor

Apply the principles to build credibility as a supervisor

Employ performance components when supervising

Prepare a personalized road map to develop their supervisory knowledge and skills

TABLE OF CONTENTS
Preface
Introduction to the Facilitator's Guide
Module 1: Introduction
Module 2: The Role of the Supervisor
Module 3: The Challenges You Face as a New Supervisor
Module 4: Taking the First Step
Module 5: Performance Components
Module 6: Provide Clear Expectations
Module 7: Enhance Ability
Module 8: Promote Engagement
Module 9: Supervisory Competencies
Module 10: Your Personalized Road Map
Module 11: Conclusion
About the Authors
How to Use the CD-ROM
Pfeiffer Publications Guide