Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict?

Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half, full and two-day agendas, classroom handouts, tools, assessments and ready-to-use PowerPoint(TM) slides. A CD-ROM is included.

Chapter 1: How to Use This Book Effectively
Chapter 2: Assessing the Needs of Learners
Chapter 3: Designing Interactive Training
Chapter 4: Facilitating Listening Skills Training
Chapter 5: Evaluating and Improving Listening Skills Training
Chapter 6: Individual and Small Group Sessions
Chapter 7: Half-Day Session
Chapter 8: Full-Day Session
Chapter 9: Multi-Day Session
Chapter 10: Content Modules
Chapter 11: Assessments and Training Instruments
Chapter 12: Structured Experiences
Appendix: Using the CD-ROM

About the Series

The ASTD Workshop Series is designed to be a practical, hands-on road map to help you quickly develop training in key business areas. Each book in the series offers all the handouts, exercises, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint Presentations and electronic copies of all supporting materials featured in the book.

About the Publishers
Published by the ASTD (American Society for Training and Development), the world's largest association dedicated to workplace learning and development professionals.