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How to Bring Out the Better Side of Difficult People (Leader Guide + Workbook Set)

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How to Bring Out the Better Side of Difficult People (Leader Guide + Workbook Set)

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Quick Overview

Strategies for moving from impasse to insight with difficult people on the job.

Product Description

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Leader's Guide from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways.

Specifically, you will be learn how to
  • Draw out people rather than closing them down
  • Overcome your barriers to understanding others
  • Look beyond the surface to learn what make people “tick”
  • Take a novel approach when a relationship feels stuck

    The 60 Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team-related skill and can be facilitated in the workplace, or as part of a formal program.

    Active Training is one of the most significant learning methods between learning and participant’s own, personal experience. It’s an approach that enhances learning transfer by motivating participants to immediately apply what they learn back in the workplace.
  • Additional Information

    Item Code CI-JW-60MINDIFF-SET
    Weight 0.2600
    ISBN 9780787973544, 9780787973582
    Author Melvin L. Silberman, Freda Hansburg
    Publisher Pfeiffer
    Published 2004
    Edition 1st
    Format Soft Cover
    Number of Pages 56
    Size 27.5cm x 22cm

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