Customer Service

HRD Central is not just a website. We are a real company, with real people who provide real service.

To contact our friendly team:

Free Call: 1800 657 025 (Int: +61 7 5576 7444)
Fax: 07 5508 2580
Email: sales@hrdcentral.com

Our office is open: 8.30am to 4.30pm, Monday to Friday (Australian Eastern Standard time).

If you are on the Gold Coast and would like to visit our showroom please see below for directions.

- Your No-Risk 30 day Money Back Guarantee
- Shipping & Delivery
- Order Fulfilment
- Postage & Handling Costs
- Back Orders
- Prepaid Orders
- Damaged Goods/Error in Fulfilment
- Privacy & Security
- SSL Security Assurance
- Privacy Notice
- Where to obtain more info
- Conditions of Use
- Pricing & GST
- Sale/Discounted Items
- Disclaimer
- Copyright

Your No-Risk 30 day Money Back Guarantee

There is no risk to you when buying from HRD Central, as we provide a 30 day money back guarantee on all our fantastic resources except for special order items or downloadable products. If a product you purchase from HRD Central is not suitable for your needs or is not what you expected, please follow these three easy steps to return it for a full refund:

1. Call 1800 657 025 or email sales@hrdcentral.com within 30 days of receiving your order to request a return authorisation. We will email or fax you a simple form and ask that you include it in the package with the product you are returning
2. Carefully repack the product and send it to the Reply Paid address specified on your return authorisation.
3. Within a maximum of 14 days from the date we receive your returned product (as long as it still in in new, saleable condition when we receive it), we will process your refund. Payment will be made using the same method you used to pay for your order (eg. credit card payments will be refunded to your credit cards, bank deposits will be refunded to your bank etc.).

Important Information:

Please note that in order to help us continuously improve our services, we will ask you to provide us with a reason for your return

Any special order items or products sold via download from this site are excluded from this returns policy.

If you have any queries about this policy, please contact us before placing an order.

Shipping & Delivery

Order Fulfilment
All prepaid orders will be dispatched within two business days. If this is not possible, due to stock levels or for other reasons, we will contact you and advise you of the intended dispatch date.

Postage & Handling Costs
We ship via Australia Post eParcel. This is a trackable service, and a signature will be required on delivery. Our shipping costs depend on the value of your order.

Back Orders
We will advise you if any products are out of stock and require back ordering. You may then choose whether to have part of your order shipped straight away, to be followed by your backorder, or whether to hold back your order until all items are available. Where the total order value is over $250 (excluding shipping) there will be no additional cost for a single separate delivery of backorders.

Prepaid Orders
All orders placed via this website must be prepaid, unless you have existing account facilities in place with us. Prepayment can be made via VISA, Mastercard, Diners or American Express. Alternatively you can pay by company cheque or electronic funds transfer. Please note that orders will not be dispatched until payment is received and cleared.

Any fees and charges that occur due to cheques not clearing will be passed onto the customer, in addition to a $25 service fee.

Company purchase orders will be accepted under certain circumstances. A copy of the official purchase order must be faxed to 07 5508 2580 before your order will be processed, and the purchase order number referenced on your webstore order. We reserve the right to require prepayment instead. Please note that should your company purchase order be accepted, the maximum payment term we will approve is 14 days from date of invoice.

Damaged Goods/Errors in Order Fulfilment
If we have made an error in order fulfilment, or the item you receive is faulty or has been damaged in transit, you need to advise us within 14 days of order receipt. If you do this, we will happily provide replacement goods, however the original shipment must be returned to us or else you will remain liable for payment on both shipments. We will provide you with a return authorisation and a Reply Paid address so there is no cost to you in returning the products.

Privacy & Security

SSL Security Assurance

This website is secured by 256-bit SSL certified encryption, as verified by DigiCert. This is the highest level of encryption available, and is the standard for e-commerce worldwide. When you shop on our store, you can be assured that your information is secure.

Your online payments are processed through Payflow Pro, now owned by Paypal (www.paypal.com.au). Paypal provides well-established, reputable and secure payment services. We wouldn't trust our clients to anyone less.

Privacy Notice

Your privacy is important to us! HRD Central values your privacy and understands the importance of keeping your personal information secure.

Please be assured that we will never sell, rent or provide your private information to an unrelated third party without your express permission.

The only reasons we collect your personal information are to:

Fulfil orders you have placed on our website

Provide you with information regarding our products and services – this may be through email, telephone, snail mail or face to face contact (by our management, employees or our officially appointed representatives)

If you would like to view or alter your personal information (or remove yourself from our contact list), please contact us and we will promptly assist you.

Your credit card details are not stored on our site and are provided directly by you to our secure payment gateway provider.

Where to obtain more information:
Eulogia Pty Ltd trading as HRD Central
PO Box 2863
Burleigh BC QLD 4220
AUSTRALIA

Free Call: 1800 657 025
Int Ph: +61 7 5576 7444
Int Fax: +61 7 5508 2580
Email: info@hrdcentral.com

Conditions of Use

It is important that you read these Conditions of Use as your access to and/or use of this website signifies your agreement to these conditions. If you do not agree to these conditions, please do not use our site.

This website has been provided for your convenience. Reasonable care is taken to ensure the website content is up to date and accurate. However, Eulogia Pty Ltd trading as HRD Central reserves the right to change, alter, update, amend or delete content at any time. We also reserve the right to alter pricing or to advise you that pricing is incorrect prior to processing your order, should any inaccuracies be discovered. In this event, you will be given the opportunity to purchase the product at the correct price or to alter or cancel your order.

Pricing & GST
All pricing on this website is in Australian dollars and includes GST at the rate of 10%.

The currency estimator on this site is based on the current exchange rate from an external source and is updated daily. This currency estimation is intended for your convenience to estimate the cost in your local currency. It is not the exact price you will pay in your local currency. The actual cost to you will be determined by your credit card company at the time of purchase and may include a currency conversion fee applied by your credit card company as this website will charge all orders in Australian dollars only. Please also note the estimated cost using the currency converter will also include the 10% GST which will be removed during the checkout process when a shipping country other than Australia is selected.

Sale/Discounted Items
Items may be discounted from time to time. All items are advertised at sale prices on good faith, based on our stock levels at the commencement of the sale period. However, as stock levels change on a daily basis, please note that discounted prices are available for in stock items only. Should your order exceed the number of items available in stock, you will be advised before the goods are shipped and given the opportunity to change your order if required.

You may choose to take only the quantity of items that is currently in stock and therefore available at sale price. You may also be offered the opportunity to purchase the remaining quantity at standard retail price (for example where we have to order stock in to fill your request), however you are under no obligation to do so. Please also note that discounts on sale items cannot be used in conjunction with any other discounts.

Disclaimer
To the extent permitted by law, Eulogia Pty Ltd and its officers, employees, agents or related persons does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation, omission and/or service provision contained in or resulting from this website.

Copyright
All publications purchased through this site are copyrighted. Their reproduction, in whole or in part, by any process, is in violation of the copyright law unless prior authorisation has been obtained from the publisher. You must assume that none of the products can be reproduced in any way, unless the item is clearly marked as “Reproducible”.

Directions
Our showroom address is:
Suite 1B
34 Township Drive
WEST BURLEIGH QLD

From the M1:
Take the Tallebudgera Creek Road exit off the Pacific Highway (exit 89).

Take the first street on your left (there is a tavern on the corner) into Township Drive.

After about 500 metres, you will see Sherrin Hire on your left. They have 6 foot wire fences around their yard which is full of cranes/construction equipment etc.

As soon as their fence ends, there is a driveway going down the side of the building (the signage on the building at the front of that driveway says Global Projects).

Turn down that driveway, which then turns right across the back of the building. Keep going till you get to the end as we are the last doorway before the driveway runs out. There is a glass foyer with a HRD Central sign on the wall inside